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REFUND& RETURN POLICY
(Dine -In and Delivery Orders)
To provide the best customer satisfaction, we provide the following solutions. If you have any questions regarding the Return &Refund Policy, please call our restaurant at 011-2074 8852.
Preparation of your order begin immediately after your order has been confirmed and payment have been made.
Food Order Errors
If you receive food that is different from your receipt please call us as soon as you notice that there was an error in your order, we will deliver the correct food item.
-For credit card payments, you will be refunded the sales price amount associated with the error and recharged for the new items price.
-For cash payments, you will be asked to pay the difference of the balance if the new food has a greater value than the food received in error.
Please make sure that you keep the payment receipt as proof of payment.
Food Order Incomplete
In the rare occasion that you do not receive food that is on your receipt, we will make it up to you. Please call us as soon as you notice that any food items were not received in your order and we will deliver the missed item.
Food Dissatisfaction
We cook our food fresh to order with only the finest and freshest ingredients. We take great care and pride in all the dishes we make.
Please call us immediately if you receive unsatisfactory food caused by a dislike or objects in the food. We will need the food returned in the original container(s) so we may investigate and deal with the issue.
We will prepare you a new food order. If you do not wish to receive a new dish, we may refund the amount to a credit card or cash refund only after we receive the food in the original container(s) and have confirmed the error to the discretion of the manager on duty.
Cancel Order
Sorry, we cannot cancel orders if you change your mind or mistakenly order an item after the order is prepared.
Privacy Policy . Terms & Conditions . Return Policy
Copyright © 2020 Cengkerang Seafood Jumble Sdn. Bhd.
Company Reg. No.: 202201046743(1492440-D)
ABOUT THE COMPANY
Founded in November 2016 by Madam Alisa Cengkerang Seafood began as a humble seafood restaurant with a single shoplot in the heart of Melaka’s vibrant Kota Laksamana Jaya. Fueled by passion for fresh, high-quality seafood and a desire to introduce innovative dining experiences, Cengkerang quickly expanded to occupy seven shoplots, establishing itself as the go-to destination for seafood lovers.